Products return

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In case of purchases you make remotely (eg via the Internet), you can return a product and we will pay the price if you notify us in writing via the contact form.
or by calling the Customer Service Department on the phone free of charge from a landline at 2295053054 and from a mobile phone at 2295053054 within 5 calendar days of receiving the product from you or from a third party that you indicate.

In case you order a batch of products, the deadline starts at the moment you receive the last product of the batch or with the completion of the last delivery in case of periodic benefits. Finally, in case of purchase of digital content that is not stored on a fixed basis, the deadline starts from the date of conclusion of the contract.

By exercising the withdrawal you are obliged to return to us the product in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 20 calendar days from the exercise of the right of withdrawal from you and within the same deadline we are obliged to return to you any amounts you have paid us using the method of payment which you have chosen to pay us the price.

In case you have paid with a payment card, we immediately proceed to the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us. The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary for the determination of the nature, characteristics and function of the goods.

We will not be liable and we will not compensate the consumer nor will the withdrawal produce results in case the damage to the goods has been caused by the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and operation of the goods. In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping costs of the return of the product exceed the cost of universal postal service, they are not covered by and are charged to the customer. You are not entitled to withdraw in the cases of article 3b of law 2251/94 and in any other case that is provided by law or the present in accordance with the law. Indicatively, you are not entitled to withdraw from products such as headphones, plasticine for hygiene reasons, the supply of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery as well as in the case of supply of non-digital content. , if the execution started with the previous explicit consent of the consumer and the confirmation on his part that he thus loses his right of withdrawal. In the case of the purchase of devices containing software which is activated after a trial period of which the consumer is informed and within which he must either withdraw or accept the product and the software, the withdrawal does not apply if this time of trial activation has elapsed without the relevant right has been exercised.

11. CANCELLATION OF ORDER Without limitation of the provisions on Withdrawal of article 9, the cancellation of the order can be done in the following cases: Before the order is completed, during the electronic order process you can “back” and remove the quantities of products from your cart by clicking the “Remove” button. If the online order has been completed but the product has not been shipped yet, you can call 2295053054 and one of our partners will cancel your order. Upon receipt of the product, call us at 2295053054 or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options. In case your order has already been invoiced and you wish to cancel it, then contact the Customer Service Department at 2295053054 and provide the details of your order. However, the status of the order will not change on your account page.

13. DIFFERENCE BETWEEN STORE PRICE AND ONLINE STORE PRICE The pricing policy of BISCOTTOKIDS products is the same in all our distribution channels: stores, catalogs, online store. However, in selected products we have created the so-called “WebOffer” offers, where their price in the online store differs from the other distribution channels and is valid only for purchases through this online store and shipping either to your place or to a store of your choice for collection. In any case, although we make every effort for the accurate indication of the data and prices that we quote in our online store, we can not exclude the possibility of typographical or technical errors in prices and products. For this reason you plus

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